Online shop questions.
Clear answers.

Your payment information is secure in the online shop. We use payment service providers such as Stripe (for Germany and Austria) and Datatrans (for Switzerland) to process payments. These providers use encrypted SSL/TLS connections to protect your data. You can recognise an encrypted connection by the address bar of your browser changing to "https://" and by the padlock symbol.

During payment processing, your data is transmitted to the respective payment service provider, who processes it in accordance with their own data protection provisions. We have no influence on their data processing. If you have any questions or wish to exercise your data protection rights, please contact the relevant payment service provider directly.

You can find further information in the privacy notices of the respective providers: Stripe, Shop Pay, secupay.

Your personal information is treated confidentially and used only for the verification process. For more details, please read the privacy policy in the Mobility Hub Parkservice online shop.

No, it is not possible to buy several parking tickets at the same time. However, you can purchase several parking tickets one after the other.

No, it is not possible to extend your current parking ticket. However, you can buy a new parking ticket at any time that follows on from the previous one.

Example: if your ticket ends on 15 June, buy a new one starting on 16 June.

No, there is no refund if you leave the car park earlier than planned. The parking ticket purchased before the start of your stay applies.

After a successful booking, you will receive a confirmation by email. It also serves as proof of payment.

No, it is currently not possible to save your payment information for future purchases.

After successful payment, you will receive a booking confirmation by email to the email address provided during payment.

First check the link you typed for typing errors. If possible, copy the link into your browser instead of typing it.

Please check whether you are on the login page or the registration page and whether you have entered the correct email address. If you have already created an account, you must log in via the login screen – you cannot log in via the registration form.

When booking, it is important to enter the correct licence plate, as the booked parking ticket is only valid for the vehicle specified. Incorrect details may mean that the ticket is not valid. Please note that you will have to pay a contractual penalty if you park with an incorrect licence plate, as the system will assume that you have not paid.

If you notice that you have entered an incorrect licence plate, please contact customer service. Please note that changed licence plates cannot currently be taken into account in reminder emails.

You will receive a booking confirmation by email immediately after booking.

Please contact us via our chatbot at the bottom right of the website. Briefly describe the problem and, if possible, tell us which browser and device (mobile or PC) you are using. A screenshot of the error message also helps us.

No, you set the start date and start time of the ticket before purchase, and they cannot be changed afterwards.

No, with the exception of special tickets such as season tickets, there is no limit on how far in advance you can buy a parking ticket.

At the moment, you can only request an invoice directly from customer service by sending an email to info@mh-parkservice.de.

Please check whether Automatic Payment was already correctly activated at the time of your parking session – only then can you benefit from the employee rate. If payments fail repeatedly, e.g. due to insufficient credit card cover, the payment method is automatically deactivated.

Automatic Payment is a fully automatic payment option for your parking sessions: once you have registered and activated it in the Mobility Hub online shop, the system recognises your vehicle on entry and exit and automatically charges the parking fee due to your stored payment method. You don't need to buy a separate ticket or pay manually before leaving.

To use Automatic Payment, this payment option must be available on the parking area you use. You can see this from the signs on site.

If Automatic Payment is available, you need to register in the relevant Mobility Hub online shop (see signs on site). If you have received a verification code for special parking rates from the owner of the parking area (e.g. for employees), you can enter it after registering.

After registration (and verification, if applicable), Automatic Payment must be activated once. During activation, you add your licence plate(s) (up to 3) and set up your preferred payment method.

From then on: drive in, park, drive out – done! The system automatically starts and ends every parking session in the background. All current and past parking sessions can be viewed transparently in your online account (each with date, parking duration, amount and licence plate).

You will receive a notification by email when you exit. As soon as you have entered, you can see in your online account that your parking session has started. Immediately after exiting, you will receive a notification confirming that your parking session has ended and how much the parking fee is.

No. Registration and entering your licence plate alone are not enough. Automatic Payment is only active once the entire process has been completed: licence plate entered, payment method added and activated in the final step. You can tell by the “Automatic Payment” tab highlighted in green in your online shop profile.

The stored details are visible in your profile. If the licence plates are correct and Automatic Payment is set to “active” (highlighted in green in your profile), everything is correct.

Yes. Automatic Payment must be actively authorised once, even if you already have an account with a stored payment method.

No, there is currently no app. Automatic Payment is used via the online shop in your browser.

You can deactivate this payment option yourself in your profile at any time. Any employee rates will then no longer apply.

That's not a problem – your private address can be used just as well.

If nothing is stored in the old profile, you can simply continue using the new profile. No changes are necessary. Please note: a licence plate can only be stored in one account at a time. If you stored the licence plate in your old profile, delete it there first and then add it to the new profile.

You can reset or change your password when logging in. It is currently not possible to change your email address or adjust email notifications.

No. If onboarding (licence plate + payment method + activation) is only completed after entering, this parking session is not covered. Automatic Payment applies from the next parking session. Outstanding amounts must be paid separately online.

Usually the parking session was not yet covered (activation after entering) or the licence plate was stored incorrectly. Once onboarding has been completed correctly, future parking sessions will be recorded automatically.

Our support team can end the parking session manually. If the system did not detect your exit, no charge is made for this session.

Often activation is not complete or no licence plates are stored – in this case, nothing is recorded or charged. Once activation has been completed correctly, confirmations will be sent.

After reactivating it correctly, it will work again. What matters is the complete activation status (green tab in your profile). In individual cases, a licence plate may not have been recognised correctly on the parking area.

Your remaining valid tickets always apply first. Only once these have been used up or have expired does Automatic Payment take effect. The tickets are not offset. You can simply use them up as usual and leave Automatic Payment activated. Automatic Payment does not apply in the meantime.

No, existing tickets remain valid until they have been used up.

With Automatic Payment, you don't pay anything in advance – the amount is only charged when you actually park or at the end of the month.

The price depends on the location and the tariff (e.g. employee rate). The specific amounts are shown for each parking session or communicated by your employer or the owner of the parking area.

Credit/debit card, Google Pay, Apple Pay and Klarna Pay Now.

You can change your payment method in the Automatic Payment overview. If a change fails in an individual case, our support team will be happy to look into it.

For pure debit cards (without credit card functionality), Klarna must be selected as the payment method.

This is usually a problem with adding the payment method itself – please try a different payment method. A precise description of the error helps our support team to resolve the issue.

Please add a valid payment method in Automatic Payment and pay the outstanding amount manually via the online shop.

Directly in your Mobility Hub online account under “Automatic Payment” (top right), you can see both current parking sessions and your payment history with all past parking sessions – each with date, amount and licence plate.

The licence plate is already stored in another online shop account (e.g. an old account of yours or a colleague's account). It must first be deleted there and can then be added to the correct account. If you have several accounts, it is worth checking where the licence plate is actually stored.

Each person adds their own licence plate to their own online account so that all vehicles are covered.

Verification ensures that you get access to special tickets that are not available to the general public. These tickets often offer particular benefits such as lower prices or special validity periods tailored to your needs.

Your verification code is usually provided by your employer or landlord.

First check the code for typing errors. If the code still doesn't work, please contact the relevant contact person at your company or at the parking area operator to make sure the code is correct. Alternatively, you can continue without verification and view the public tickets.

Yes, you can complete the verification at any time via your profile in the online shop. Simply click the profile icon at the top right and select the verification option.

If you accidentally entered an incorrect but accepted code, please inform the relevant contact person at the parking area operator or your employer so that the error can be corrected. You can then verify again with the correct code.

In some online shops, tickets are only displayed to users who have successfully verified themselves. You can complete the verification at any time via your profile in the online shop. Simply click the profile icon at the top right and select the verification option.

Not all online shop users receive a verification code. These codes are mainly used for special staff car parks. If you have not received a code, you can buy the public parking tickets.

Yes, even after verification you can still see and buy the public tickets. Verification simply adds special options relevant to you to your range of tickets.

If you would like to use a new parking area, you can verify again. To do so, go to the account overview in the online shop and select the relevant option.

If you have any questions or problems, please contact the relevant contact person at your company or at the operator of the parking area. Mobility Hub Parkservice does not manage verification codes, but only provides the platform for purchasing the tickets.

If you have any questions, please contact the relevant contact person at your company or at the owner of the parking area. Mobility Hub Parkservice does not manage verification codes, but only provides the platform (i.e. the online shop) and the entire parking system.

Only the employer or the operator of the parking area can do this. Please contact the relevant party. Mobility Hub has no influence on this.

You do not need to enter the verification code again. On the home page, you can see all products and services available to the user with this verification code.

On the home page of your online shop or in the Automatic Payment tab, you can see which parking areas you are authorised to use. Automatic Payment is applied on these parking areas.